Question 1

Do I need a referral?

Accepted Answer

No, you don’t need a doctor’s referral to see us if you're paying directly or using private health. However, if you’re claiming under Medicare (Chronic Disease Management Plan), NDIS (self-managed), WorkCover, CTP, or Veterans' Affairs, you’ll need a valid GP or plan manager referral.

Question 2

What should I bring to my first appointment?

Accepted Answer

Please bring any relevant medical or imaging reports, your private health insurance card (if applicable), comfortable clothes for movement, and a any documentation such as referrals if appropriate

Question 3

Can I claim private health insurance?

Accepted Answer

Yes — we offer on-the-spot claiming through Tyro HealthPoint, similar to HICAPS. We accept 99% of major health funds, so you can swipe your card and just pay the gap on the day. Your rebate will depend on your individual extras cover.

Question 4

Can I claim via Medicare?

Accepted Answer

If your GP has created a Chronic Disease Management Plan (previously called an EPC), Medicare provides rebates for up to five physiotherapy sessions per calendar year. You’ll pay the consultation fee at the appointment and claim the Medicare rebate afterwards.

Question 5

Do you treat WorkCover injuries?

Accepted Answer

Yes. We regularly treat patients recovering from workplace injuries under WorkCover NSW claims. If your claim has been approved and you have a claim number and medical certificate from your GP, we can will bill your treatment directly to the insurer.

Question 6

Do you treat Department of Veterans’ Affairs (DVA) patients?

Accepted Answer

Yes. We treat eligible DVA patients with a GP referral. If you have a valid DVA Gold or White Card and physiotherapy referral, treatment is billed directly to DVA.

Question 7

Can physiotherapy be covered after a motor vehicle accident (CTP)?

Accepted Answer

Yes. If you have lodged a motor vehicle accident claim through a CTP insurer, physiotherapy is covered as part of your rehabilitation. Early treatment often helps reduce pain and restore movement after whiplash or other accident-related injuries. Bring in your claim number and we can bill the insurer directly.

Question 8

How long is a session and what should I expect?

Accepted Answer

Your initial assessment runs for 45–60 minutes. In that time, we take a deep dive into your history, goals, and symptoms. We’ll assess how your body moves, perform hands-on testing, explain the diagnosis, and kick off your rehab with targeted treatment and a clear plan. You’ll walk out with more than just a list of exercises — you’ll have a personalised, goal-driven rehab pathway from day one.

Question 9

What happens during treatment?

Accepted Answer

Every session — whether it’s hands-on therapy, exercise progression, or progress review is built around your rehab goals. We begin with a client-centred interview to understand not just your symptoms, but how your injury is impacting your life. This helps us shape both the diagnosis and direction of your care.

Question 10

Will it hurt?

Accepted Answer

Our goal is to help you get out of pain, not push through it. You don’t need to take painkillers before your session or “let it settle” before seeing us, in fact, physio often helps reduce pain faster. We’ll work within your comfort zone, explain every step, and use techniques designed to relieve discomfort, not add to it. When you leave the clinic, you’ll have strategies and tools to manage pain yourself and stay in control of your recovery.

Question 11

How many sessions will I need?

Accepted Answer

There’s no standard number. Rehab duration depends on the injury, your goals, and your progress. We review your plan regularly and adapt as needed, decreasing frequency as you improve.

Question 12

Can I still train or exercise during rehab?

Accepted Answer

Absolutely — movement is medicine. Our goal isn’t to sideline you, it’s to keep you doing what you love, safely. We will give you a plan that includes modified activity, like changing your gym movements, adjusting your running load, or swapping high-risk drills for safer progressions. We’ll be clear about what you can do, what you should adjust, and what will help you recover faster, all while keeping you moving.

Question 13

Do you accept NDIS clients?

Accepted Answer

Yes, we work with self-managed NDIS participants. While we’re not a registered NDIS provider, if you manage your own funds or use a plan manager you can access our services and claim through your NDIS budget. 
We focus on orthopedic conditions within the NDIS and do not manage neurological conditions such as stroke, Parkinson's or pediatric developmental disorders.

Question 14

Can I contact my physio between sessions?

Accepted Answer

Yes.
If you’ve got a question about your rehab, home exercises, or symptoms, just email us and your physio will get back to you directly.

Question 15

Will I see the same physiotherapist each time?

Accepted Answer

That’s always our aim. If your regular physio is away, you’ll be seen by another member of our team with full access to your treatment notes and rehab plan, so your care remains consistent.

Question 16

Can physio help conditions beyond sport injuries?

Accepted Answer

Absolutely. We treat a wide range including back and neck pain, tendon conditions, post-surgical rehab, pediatric growth injuries, vestibular concerns, work-related aches, and chronic pain conditions like arthritis.

Question 17

Do you do dry needling or taping?

Accepted Answer

Yes. We regularly use dry needling, sport taping, and other hands-on techniques to relieve pain, support movement, and prevent flare-ups as part of your care.

Question 18

What’s your cancellation policy?

Accepted Answer

We understand that life happens,  but if you need to cancel, please give us at least 24-hours’ notice. Late cancellations or no-shows incur the full consult fee, as that time was specifically reserved to support your recovery. Our goal is always to help and keeping that appointment time protected means we can stay on track with your rehab and offer timely care to others in need.

Frequently Asked Questions